Q1: What products does your company have?
A: At HOLS, we are pioneers in intelligent manufacturing, offering a trifecta of core business areas: bespoke production lines, an array of standard products, and extensive testing services. Our standard products feature cutting-edge dispensing machines, potting machines, and curing equipment. Tailored production lines cater to specific client needs, serving industries like new energy motors, and the automotive and semiconductor sectors. This includes sophisticated assembly and testing lines for sensors and intelligent chassis by wire control production line solutions. Our robust testing services provide a multitude of testing options and data simulation collection, ensuring comprehensive support for your innovations.
Q2: Where is your company located?
A: HOLS proudly calls Suzhou home, where our headquarters and manufacturing facilities flourish. We operate three local offices to better serve our clients and have strategically established two international offices in Germany and the USA, extending our global reach.
Q3: How long does it take to produce the machine?
A: Our bespoke products are crafted to meet unique client specifications, with standard equipment delivery typically taking one month from order receipt. For custom production lines, the journey from design confirmation to delivery spans approximately three months, ensuring meticulous attention to detail and quality.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to our factory, where our expert engineers will provide thorough operational training until you are fully proficient. Should visiting us be inconvenient, rest assured, as we offer comprehensive online support to guide you every step of the way.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our dedicated team of engineers is available around the clock to swiftly diagnose and resolve any issues, ensuring your operations face minimal disruption.
2. Benefit from a one-year comprehensive warranty: Our equipment is backed by a 12-month warranty covering material defects under normal use. This warranty includes free replacement parts for eligible repairs, with exceptions for intentional damage or unauthorized modifications.
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