Q1: What products does your company have?
A: HOLS stands as a beacon of leadership in intelligent manufacturing, focusing on three main business areas: customized production lines, standard products, and comprehensive testing services. Our standard product offerings include dispensing machines, potting machines, curing equipment, and an array of related items. We provide tailored production lines specifically designed to meet customer specifications, predominantly serving sectors like new energy motors, electronic control systems, automotive, and electronic semiconductor industries. This includes customized assembly and testing lines for various sensors and intelligent chassis-by-wire control production line solutions. Our testing services offer extensive testing, data simulation collection, and much more.
Q2: Where is your company located?
A: HOLS proudly calls the vibrant city of Suzhou its home, with manufacturing bases in Suzhou and three additional offices. We also operate two international offices in Germany and Mexico, all dedicated to bringing exceptional products and services to our global clientele.
Q3: How long does it take to produce the machine?
A: Our products are meticulously tailored to meet the unique demands of each customer. For standard equipment, delivery is typically around one month from the receipt of order. For non-standard production lines, the timeline from design confirmation to delivery is approximately three months.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We warmly invite you to send a team to our factory, where our skilled engineers will provide comprehensive operational guidance until you are fully proficient in operating the equipment. If a visit is not feasible, we also offer detailed online support services.
Q5: What should we do when equipment malfunctions?
A: 1. Our 24/7 expert support team is always ready to assist. Our engineers are on standby to swiftly identify and resolve any issues, ensuring minimal disruption to your operations.
2. One-year comprehensive warranty: all equipment is protected by a 12-month warranty against material defects under normal operation. Qualifying repairs include free replacement parts (exclusions: intentional damage or unauthorized modifications).