Q1: What products does your company have?
A: HOLS is at the forefront of intelligent manufacturing, with its business divided into three core segments: customized production lines, standard products, and testing services. Our standard product lineup features dispensing machines, potting machines, curing equipment, and related products. Customized production lines are tailored automated solutions crafted to meet specific customer requirements, primarily focusing on new energy motors, electronic control systems, automotive, and electronic semiconductor-related products. These include assembly and testing lines for various sensors, and intelligent chassis by wire control production line solutions. Our testing services provide comprehensive testing, data simulation collection, and other specialized services.
Q2: Where is your company located?
A: HOLS proudly calls Suzhou its headquarters, with manufacturing bases also situated in Suzhou and three additional offices. Moreover, two overseas offices are strategically located in Germany and Mexico, ensuring our commitment to delivering high-quality products and services to customers worldwide.
Q3: How long does it take to produce the machine?
A: As our products are tailored to meet customers' unique demands, it takes approximately one month for standard equipment to be delivered from order receipt. For non-standard production lines, the timeline is around three months from initial design confirmation to delivery.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We warmly invite you to send your team to our factory, where our expert engineers will provide comprehensive operational guidance until you are proficient with the equipment. If visiting is inconvenient, we also offer robust online support services.
Q5: What should we do when equipment malfunctions?
A: 1. 24/7 expert support: Our dedicated engineers are on standby around the clock to swiftly identify and resolve issues, ensuring minimal disruption to your operations.
2. One-year comprehensive warranty: Our equipment is backed by a 12-month warranty against material defects under normal operation. Qualifying repairs include complimentary replacement parts, with exclusions for intentional damage and unauthorized modifications.
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