Q1: What products does your company have?
A: At HOLS, we are passionate about intelligent manufacturing, dividing our business into three core areas: customized production lines, standard products, and comprehensive testing services. Our standard product line includes state-of-the-art dispensing machines, potting machines, curing equipment, and related products. We excel in creating bespoke automated production lines tailored to customer specifications, focusing on new energy motors, electronic control systems, and automotive and semiconductor products, such as sensor assembly and testing lines and intelligent chassis by wire production solutions. Our testing services offer extensive testing, data simulation, and collection services.
Q2: Where is your company located?
A: HOLS proudly calls Suzhou home, with advanced manufacturing bases and three strategic offices within the city. We have also expanded internationally with two overseas offices in Germany and Mexico, dedicated to delivering exceptional products and services to our global clientele.
Q3: How long does it take to produce the machine?
A: Our commitment to customization means production timelines vary. For our standard equipment, expect delivery within approximately one month from order receipt. The creation of non-standard production lines, tailored to your specific design needs, typically takes around three months from initial design confirmation to delivery.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Absolutely. We are eager to welcome your team to our factory, where our skilled engineers will provide comprehensive operational training, ensuring you master the equipment. If a visit is not feasible, we offer robust online support services to assist you remotely.
Q5: What should we do when equipment malfunctions?
A: 1. Benefit from our 24/7 expert support, with engineers ready to promptly identify and resolve issues, minimizing downtime and keeping operations smooth.
2. Enjoy peace of mind with our one-year comprehensive warranty, covering all equipment against material defects under normal use. Qualifying repairs include free replacement parts, with exclusions for intentional damage or unauthorized modifications.