Q1: What products does your company have?
A: At HOLS, we are pioneers in intelligent manufacturing, focusing on three key domains: bespoke production lines, a diverse range of standard products, and all-encompassing testing services. Our standard offerings include dispensing and potting machines, curing equipment, and other innovative solutions. The bespoke production lines are specifically crafted to meet unique client specifications, serving sectors such as new energy motors, electronic control systems, and the automotive and semiconductor industries. This includes assembly and testing lines for various sensors and intelligent chassis by wire control solutions. Our robust testing services encompass a multitude of testing options, data simulation collection, and beyond.
Q2: Where is your company located?
A: HOLS takes pride in anchoring its headquarters in Suzhou, which also houses our production facilities. We further bolster our presence with three regional offices and have strategically established two international offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: As our products are intricately customized to meet specific client requirements, the lead time for standard equipment delivery is generally one month from the order date. For non-standard production lines, the timeline from initial design approval to delivery typically spans around three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to our factory, where our expert engineers will provide extensive operational training until you are adept at using the equipment. If visiting us is not feasible, we are equally committed to offering comprehensive support through our online services.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert support: Our committed engineers are available around the clock, poised to swiftly diagnose and rectify issues, ensuring your operations experience minimal downtime.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.