Q1: What products does your company have?
A: At HOLS, we are pioneers in intelligent manufacturing, focusing on three core areas: customized production lines, a diverse range of standard products, and comprehensive testing services. Our standard offerings include dispensing machines, potting machines, curing equipment, and related cutting-edge innovations. Our customized production lines are engineered to meet precise customer specifications, predominantly serving sectors like new energy motors, electronic control systems, and the automotive and semiconductor industries. This encompasses assembly and testing lines for various sensors, as well as intelligent chassis by wire control production line solutions. Our robust testing services provide an array of testing options, data simulation collection, and beyond.
Q2: Where is your company located?
A: HOLS proudly establishes its headquarters in Suzhou, which also hosts our manufacturing facilities. Furthermore, we maintain three regional offices and strategically positioned two overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: With our products meticulously customized to meet unique client requirements, the lead time for standard equipment delivery is generally one month from order receipt. For non-standard production lines, the process, from initial design approval to delivery, typically spans approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to our factory for comprehensive operational training conducted by our skilled engineers, ensuring you master the equipment. Should visiting us be inconvenient, we also offer extensive support through online services.
Q5: What should we do when equipment malfunctions?
A: 1. Access 24/7 expert support: Our dedicated engineers are ready around the clock to swiftly diagnose and resolve any issues, ensuring your operations experience minimal disruption.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.