Q1: What products does your company have?
A: At HOLS, we excel in intelligent manufacturing, with our business encompassing three main areas: customized production lines, a variety of standard products, and extensive testing services. Our standard offerings include dispensing machines, potting machines, curing equipment, and related innovations. The custom production lines are expertly tailored to meet specific customer needs, primarily serving new energy motors, electronic control systems, and automotive/semiconductor industries. This includes assembly and testing lines for various sensors and advanced chassis by wire control solutions. Our comprehensive testing services provide diverse testing options, data simulation, and more.
Q2: Where is your company located?
A: HOLS proudly anchors its headquarters in the vibrant city of Suzhou, where our main manufacturing facilities are located. Additionally, we have three regional offices and two strategically placed overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: As we craft each product to precision, our standard equipment typically requires a one-month lead time from order receipt. For bespoke production lines, the timeline from initial design to delivery is generally around three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Certainly. We warmly welcome your team to our factory for comprehensive operational training by our skilled engineers until you are confident in equipment operation. If visiting is not feasible, we extend our expert guidance through online support.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy round-the-clock expert support: Our dedicated engineers are ready 24/7 to swiftly diagnose and resolve any issues, ensuring your operations remain uninterrupted.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.