Q1: What products does your company have?
A: HOLS leads the way in intelligent manufacturing, with expertise in three key areas: customized production lines, standard products, and comprehensive testing services. Our standard offerings include dispensing machines, potting machines, curing equipment, and a diverse range of related items. We specialize in crafting tailored production lines to meet customer specifications, especially in new energy motors, electronic control systems, automotive, and electronic semiconductor industries. This includes bespoke assembly and testing lines for various sensors, as well as cutting-edge intelligent chassis-by-wire control production line solutions. Our testing services offer extensive testing, data simulation collection, and much more.
Q2: Where is your company located?
A: HOLS is proudly headquartered in the dynamic city of Suzhou, with manufacturing bases in Suzhou and three additional offices. We also operate two international offices in Germany and Mexico, all committed to providing exceptional products and services to our global clientele.
Q3: How long does it take to produce the machine?
A: We meticulously customize our products to align with each customer's unique requirements. For standard equipment, expect delivery within one month from order receipt. For non-standard production lines, from design confirmation to delivery, the timeline is approximately three months.
Q4: If we don't know how to use it after purchasing the machine, will your company teach us?
A: Certainly. We warmly invite you to send a team to our factory, where our experienced engineers will provide thorough operational training until you are fully proficient with the equipment. If visiting is not possible, we also offer comprehensive online support services.
Q5: What should we do when equipment malfunctions?
A: 1. Our expert support team is available 24/7. Our engineers are prepared to swiftly identify and resolve issues, ensuring minimal disruption to your operations.
2. One-year comprehensive warranty: All equipment benefits from a 12-month warranty against material defects under normal operation. Qualifying repairs include free replacement parts, excluding intentional damage or unauthorized modifications.
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