Q1: What products does your company have?
A: At HOLS, we excel in intelligent manufacturing, focusing on three core areas: customized production lines, an array of standard products, and extensive testing services. Our standard products include dispensing machines, potting machines, curing equipment, and related advancements. Our customized production lines are meticulously designed to meet specific customer needs, primarily serving industries such as new energy motors, electronic control systems, automotive, and semiconductors. This includes assembly and testing lines for various sensors and intelligent chassis by-wire control solutions. Our comprehensive testing services offer diverse testing options, data simulation collection, and more.
Q2: Where is your company located?
A: HOLS proudly anchors its headquarters in Suzhou, where we also operate our manufacturing facilities. We maintain three offices in the region and have strategically established two overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: Since our products are carefully tailored to meet each client's unique requirements, the lead time for standard equipment delivery is typically one month from order receipt. For non-standard production lines, from initial design approval to delivery, the process generally takes about three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to visit our factory, where our engineers will provide thorough operational training until your team is proficient in operating the equipment. If visiting us is not feasible, we also offer robust online support services.
Q5: What should we do when equipment malfunctions?
A: 1. Enjoy 24/7 expert assistance: Our dedicated engineers are available around the clock to swiftly diagnose and resolve issues, ensuring minimal disruption to your operations.
2. Benefit from our comprehensive one-year warranty: Our equipment is covered by a 12-month warranty that includes material defects under normal operating conditions. Eligible repairs involve free replacement parts, excluding intentional damage or unauthorized modifications.