Q1: What products does your company have?
A: At HOLS, we take pride in our expertise in intelligent manufacturing. Our business thrives on three core areas: bespoke production lines, an impressive range of standard products, and all-encompassing testing services. Our standard product suite includes advanced dispensing machines, potting machines, curing equipment, and more. The customized production lines are meticulously crafted to meet specific customer requirements, predominantly serving sectors like new energy motors, electronic control systems, automotive, and semiconductor industries. This includes assembly and testing lines for a variety of sensors and intelligent chassis by wire control line solutions.
Q2: Where is your company located?
A: HOLS proudly establishes its headquarters in the vibrant city of Suzhou, where we also boast our manufacturing facilities. Beyond this, we operate three regional offices and have strategically placed two international offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: Our products are meticulously crafted to meet individual client specifications. The lead time for standard equipment typically spans one month from order receipt. For non-standard production lines, the entire process, from initial design approval to delivery, generally takes about three months, ensuring precision and quality.
Q4: If we don't know how to use the machine, will your company teach us?
A: Absolutely. We warmly welcome your team to our factory, where our skilled engineers will provide thorough operational training until you're fully adept at using the equipment. If visiting us is not feasible, have no worries, also offer extensive support through convenient online services.
Q5: What should we do when equipment malfunctions?
A: 1. Benefit from 24/7 expert support: Our dedicated engineers stand ready around the clock, promptly identifying and resolving issues to ensure minimal disruption to your operations. Our commitment is unwavering, ensuring seamless functionality of your equipment.
2. Benefit from a one-year comprehensive warranty: Our equipment comes with a 12-month warranty covering material defects under normal operation. Eligible repairs entail free replacement parts, with exceptions for intentional damage or unauthorized modifications.