Q1: What products does your company offer?
A: At HOLS, we excel in the sphere of intelligent manufacturing, with our operations spanning three primary domains: bespoke production lines, an array of standard products, and all-encompassing testing services. Our standard offerings include dispensing machines, potting machines, curing equipment, and related innovations. The bespoke production lines are custom-engineered to fulfill specific client needs, predominantly serving sectors such as new energy motors, electronic control systems, and the automotive and semiconductor industries. This includes assembly and testing lines for various sensors and intelligent chassis by wire control production line solutions.
Q2: Where is your company located?
A: HOLS proudly establishes its headquarters in Suzhou, where we also house our primary manufacturing facilities. Beyond this, we operate three regional offices and have strategically placed two overseas offices in Germany and the USA to better serve our global clientele.
Q3: How long does it take to produce the machine?
A: As our products are meticulously custom-tailored to meet specific client requirements, the lead time for standard equipment delivery is typically one month from order receipt. For non-standard production lines, the entire process, from initial design confirmation to delivery, generally spans approximately three months.
Q4: If we don't know how to use the machine, will your company provide training?
A: Absolutely. We warmly invite your team to our factory, where our skilled engineers will provide thorough operational guidance until you achieve full proficiency in operating the equipment. Should visiting be inconvenient, we also offer extensive support through our online services.
Q5: What steps should we take in the event of equipment malfunction?
A: 1. Enjoy 24/7 expert support: Our dedicated engineers are available around the clock, ready to swiftly identify and resolve issues, minimizing any disruption to your operations.
2. Benefit from a one-year comprehensive warranty: Our equipment is backed by a 12-month warranty covering material defects under normal use. Eligible repairs include free replacement parts, with exceptions for intentional damage or unauthorized modifications.