Q1: What products does your company have?
A: HOLS excels in intelligent manufacturing, offering three main business areas: bespoke production lines, a diverse array of standard products, and comprehensive testing services. Our standard products include dispensing machines, potting machines, curing equipment, among other innovations. Our tailored production lines cater to specific client needs, primarily serving sectors like new energy motors, electronic control systems, and the automotive and semiconductor industries, including assembly and testing lines for various sensors and intelligent chassis by wire control solutions. Our extensive testing services provide numerous testing options, data simulation collection, and beyond.
Q2: Where is your company located?
A: HOLS proudly anchors its headquarters in Suzhou, accompanied by our manufacturing facilities. We also have three regional offices and strategically located overseas offices in Germany and the USA.
Q3: How long does it take to produce the machine?
A: Our products are carefully customized to meet each client's unique requirements. Standard equipment is typically delivered within one month after order reception. For non-standard production lines, the entire process from design confirmation to delivery takes approximately three months.
Q4: If we don't know how to use the machine, will your company teach us?
A: Certainly. We warmly invite your team to our factory, where our skilled engineers will provide thorough operational training until you master the equipment. If visiting is not feasible, we offer extensive online support to assist you.
Q5: What should we do when equipment malfunctions?
A: 1. Access 24/7 expert support: Our committed engineers are available around the clock to swiftly diagnose and resolve issues, minimizing any operational disruptions.
2. Enjoy a one-year comprehensive warranty: Our equipment includes a 12-month warranty covering material defects under normal use. Eligible repairs include free replacement parts, excluding cases of intentional damage or unauthorized modifications.